Effective October 22, 2026

Welcome to Jans Poshak. These terms are the agreement between you and Jans Poshak LLC ("Jans Poshak," "we," "us," "our") when you use jansposhak.com or buy from us. By using the site or placing an order, you agree to them. Please read them alongside our Privacy Policy and Shipping & Returns.

1. Who we are

Jans Poshak LLC, a Texas limited liability company. Contact: info@jansposhakllc.com, 737-260-1949.

2. Using the site

You may use our site to browse and to buy for your own personal, non-commercial use. Please do not misuse it — no attempting to break, overload, scrape, or gain unauthorized access to the site, our systems, or other customers' information. We use bot protection and may limit or refuse access to keep the store working for everyone.

3. Your account

We use passwordless sign-in: we email a one-time link to the address you give us. Keep access to your email secure, since anyone who can open that link can reach your account. Tell us promptly if you believe your account has been accessed without your permission.

4. Products, descriptions, and pricing

• We work hard to show colors and details accurately, but screens vary, and hand-finished ethnic wear has natural variation. Small differences are part of the craft, not defects.
• Prices are in US dollars and may change at any time. The price that applies to your order is the one shown at checkout.
• Occasionally an item may be mispriced or sell out. If we find an error after you order, we may cancel the affected item and refund you in full — and we will always tell you.

5. Orders and payment

• Placing an order is an offer to buy. We accept it when we send your order confirmation; until then we may decline an order or limit quantities.
• Payment is processed by Stripe. All prices and charges are in US dollars. By placing an order you authorize the charge shown at checkout. We never receive your full card details, and the charge appears on your statement as JANSPOSHAK.
• Some pieces are special orders rather than held in stock, and are marked as such on the product page and in your bag. These are paid for in two parts: a 35% deposit when you order, and the remaining 65% plus shipping when the piece reaches us, about four weeks later. The exact amounts are shown before you pay, and together they come to the price of the piece. We do not ship a special-order piece until the balance is paid.
• A special-order piece must be ordered on its own, and coupon codes and store credit cannot be applied to one.
• If a payment is later reversed, disputed, or fails to settle, we may cancel or hold the order.

6. Sales tax

Where we are registered to collect sales tax — Texas at launch, and additional states as our obligations there begin — any applicable tax is calculated and added at checkout based on your shipping address.

7. Shipping

• We currently ship within the United States only.
• Standard shipping is $6.95, and free on orders of $75 or more after any coupon. An order containing a lehenga is a flat $24 instead — one charge however many lehengas are in it — and free shipping does not apply to it. Orders ship within 2 business days and typically arrive in 3–7 business days. Delivery times are estimates, not guarantees.
• A special-order piece is made and shipped to us from India and takes about four weeks from the day the deposit is paid. Shipping on it is charged with the balance rather than with the deposit, and the $75 free-shipping threshold is judged on the full price of the piece rather than on the deposit.
• Risk of loss passes to you when we hand the package to the carrier. We send tracking so you can follow it.
• You may instead choose collection at checkout, in which case no shipping is charged. Collection is from our location in Sunnyvale, Texas, by appointment arranged with us by email; we do not operate a shop floor and cannot accommodate callers without an appointment. Risk of loss passes to you when the piece is handed to you.
• A piece collected in person cannot be returned or exchanged for a change of mind and earns no store credit, because you have inspected and accepted it at collection. This does not affect your rights where a collected piece is faulty or is not the piece ordered, which is dealt with below on the same terms as any other order.

8. Cancellations, returns, refunds, and store credit

• You may cancel an order for a full refund to your original payment method at any time before it ships. Orders ship within 2 business days. The deposit on a special-order piece is the one exception, covered in the next two bullets.
• The deposit on a special-order piece is not refundable if you cancel or change your mind. The piece is commissioned and made for you, and we pay for it when you place the order. This is disclosed before you pay — on the product page and in your bag — as well as here.
• If we do not deliver a special-order piece within four weeks of taking your deposit, we refund the deposit in full to your original payment method. That is a separate situation from the bullet above, and neither limits the other.
• If a piece is not right, contact us within 7 days of delivery to arrange an exchange or store credit. Items must be unworn, unwashed, and still have their original tags attached — a piece returned without its tags cannot be accepted.
• Tags alone are not sufficient. A piece showing any sign of use — marks, creasing from wear, makeup, deodorant, or the scent of perfume, incense, smoke, food or any other substance — cannot be accepted for return or exchange, whether or not its tags are attached. This judgement is ours, made on the condition of the piece as received.
• For a change of mind, returns are settled as an exchange or store credit, not as a refund to your card, and the original shipping is not refunded. Return postage is yours. This limit is disclosed before you pay, on the product page and in your bag.
• If an item arrives damaged, faulty, or not as ordered, or does not arrive at all, we will replace it or refund you in full, including shipping, and we cover return postage. This applies whatever the item's return category, including stitched, altered and special-order pieces — on a special-order piece, to the deposit and the balance alike — and nothing above limits it.
• An item that has been altered or stitched cannot be returned or exchanged for a change of mind and earns no store credit, wherever the work was carried out, including by us. Any alteration is allowed only after purchase. This covers a saree whose blouse we had stitched for you and a semi-stitched piece a tailor has made up to your measurements. A saree sold with its blouse already made — marked Stitched Blouse — has had nothing done to it for you and is not affected; nor is an un-stitched blouse saree while its blouse piece is still uncut and the saree unworn.
• Services — saree draping, pre-ironing, kuchu work, alterations — are not refunded or exchanged, whether booked on their own or added to a purchase. Each is carried out for one person and one piece, so it cannot be reversed or transferred. This does not affect your position where the work was not carried out properly, or where we do not carry it out at all: in either case tell us, and a service we have not performed is refunded in full.
• We send approved refunds within 2 business days of receiving the item, or of agreeing the refund where nothing is being returned. Your bank usually posts them within 5-10 business days.
• Store credit is issued to your account. It has no cash value, is not transferable, and does not expire. It cannot cover an order in full: a small remainder plus shipping and any tax is always charged to your card.
• Full details are on our Shipping & Returns page, which forms part of these terms.

9. Coupon codes and store credit

Coupon codes and store credit are subject to any stated conditions, cannot be exchanged for cash, and may be changed or withdrawn. Store credit and coupon codes cannot be combined in the same order, and neither can be used on a special-order piece.

10. Referral links

Some visitors reach us through a link shared by one of our affiliates. If you do, we remember that link in your browser for 30 days so we can credit them if you buy. It costs you nothing and changes nothing: the price you pay, the delivery you get and your rights under these terms are exactly the same either way, and the affiliate is never told who you are.

11. Our content

The site — its text, images, logo, and design — belongs to Jans Poshak or our licensors and is protected by law. You may not copy, reproduce, or use it commercially without our written permission.

12. Disclaimers

The site and products are provided "as is." To the fullest extent permitted by law, we disclaim warranties we have not expressly made. Nothing in these terms limits any rights you have under consumer-protection laws that cannot be waived.

13. Limitation of liability

To the fullest extent permitted by law, Jans Poshak's total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute will be handled in the state or federal courts located in Texas, unless the law where you live requires otherwise.

15. Changes to these terms

We may update these terms from time to time. The "effective" date above shows the current version, and continuing to use the site after a change means you accept it.

16. Contact us

Jans Poshak LLC · 5900 Balcones Drive #32491, Austin, TX 78731, USA
info@jansposhakllc.com · 737-260-1949